Frequently asked questions

In this section, you’ll find answers to our top frequently asked questions. If you have any others, need assistance with a Booking or have any special requests, please Call, WhatsApp or email Client Relations on the below:

+27 66 44 66 965
info@shadowcar.co.za

Members

You’re a private individual, looking to step up your travel experience with a simple booking system and secure payment.

  • Locate the Sign Up form on our Home page (scroll to the bottom), complete your personal information and click Submit.

  • After signing up, we’ll review your information and contact you with Instructions and Verification details.

CORPORATES

You’re a business, boutique hotel, guesthouse or retreat, interested in elevating the luxury experience of your stakeholders. Access via the App or own Corporate Portal.

  • We’d love the opportunity to collaborate with you, bridging any transportation gaps and elevating your guests’ overall experience. Let’s schedule a time for a discussion or even an in-person demonstration of our service.

    Call, WhatsApp or email Client Relations on the below:

    +27 66 44 66 965
    info@shadowcar.co.za

  • New Hire

    Create a new booking, selecting from fixed, time and distance-based services.

    Current Hire list

    Status updates communicated in real-time. View current trip details, status and GPS location.

    Management

    View details for all prior bookings.

    Invoices

    Available in portal, with secure payment link.

  • Unmatched Luxury Fleet

    Our BMW 760Li vehicles offer an experience of sophistication and performance beyond comparison. Armoured option available too.

    Clear, Competitive Pricing

    Premium service at rates comparable to current options, ensuring value without compromise.

    On-demand Availability

    Ready to serve your guests within 60 minutes for seamless and stress-free transportation.

    Reliable Proximity

    Based in Melrose Arch, we’re perfectly positioned to offer efficient and tailored service when needed.

    See Corporate section on our Home Page.

BOOKING

  • After Verification - Book, Manage and Track your trips via the App.

    Alternatively, call, WhatsApp or email Client Relations on the below:

    +27 66 44 66 965
    info@shadowcar.co.za

  • One Way (per km)

    If you need to go from point A to B and this trip is within a 30 km radius of Melrose Arch, you’ll benefit from the most convenient rate, charged at ZAR 45/km.

    By The Hour

    If you need to make a few stops and require focused Chauffeur service from 2 to 8 hours. With waiting time included, provide instructions on-the-go. Limited to 20 km/hr.

    Airport Transfer

    Meet & Greet for exclusive pick-ups and Drop Off for convenient transfers with O.R. Tambo, charged at a all-inclusive fee.

  • Receive a Confirmation within 30 minutes of booking.

  • Bookings can be made months in advance, up until 1 hour before the ride.

  • When Booking a trip, add your Preferences in the Notes section. We’ll link these to your profile for future reference.

  • Airport transfers include 60 minutes of free waiting time before the scheduled pick up time. With adjusted wait time for delayed flights.

    For Hourly trips, waiting time with a Chauffeur at your service is included.

    One way (by km) trips include 15 minute waiting time.

  • Change a Booking in your App / Portal up to 60 minutes before your scheduled pick up time.

  • To cancel a Booking, please WhatsApp us with your Hire Number - Cancel.

  • Hourly bookings include 20 km per hour. So, a four hour booking would have 80 km included.

PAYMENT

  • Invoices are added to your Portal / App after trip completion.

    View and settle securely using our Payment Link (bank card) or EFT.

    Contact us to discuss alternative invoicing and payment arrangements. Corporate Reporting available.

Notifications

Speak to us about the notifications that you require, and we’ll set them up over SMS or email. Choose which to keep, and which to mute.